Guarantee

Strap-On Harnesses

All Wild Hide Strap-on harnesses come with an extraordinary 60 day / 110% money back guarantee. We want your wildest harness play fantasies to be completely fulfilled with this product and are confident in its quality. That is why we give you a full 60 days to try this product and if for any reason you are not 100% happy we will refund 110% of the purchase price to you. This is the SOO 110% satisfaction guarantee.

How does the guarantee work? If you want to return any of the harnesses within the 60 day trial period please email us with your intent and we will provide you with an address in which to return the product. We also appreciate your feed-back to help us to improve our products and service.  Once the product is delivered to us, will refund 110% of the purchase price to you. Please make sure to include your contact details for correspondence.

Products other than Harnesses

Your satisfaction is paramount. That’s why we make sure that every product that leaves our warehouse is top of the line quality and ready to please. Any defective items will, of course, be exchanged with no hassles. If for some reason we are unable to replace the exact product, we will either substitute it with a similar item or refund the purchase price within 30 days. NOTE: Due to health legislation, we cannot accept the return of dildos and bullets if you simply change your mind. In the event that a defective item needs to be returned, please email us with your intent and the nature of the defect. We will advise you of a product return address at that time.

Troubleshooting suggestions

We recommend emailing us detailing the problem before proceeding with the return. Many problems can be easily remedied with Strap-On Only’s expert assistance. For example, many issues with toys can be fixed by replacing flat or incorrectly installed batteries or tightening lids properly.

Before emailing our troubleshooters, we recommend that you run through the following check-list:

1. Make sure that you are using the correct batteries. AA and AAA batteries do look similar.

2. Make sure that your batteries are charged. If you do not have a battery tester try brand new batteries.

3. Make sure that the batteries are inserted correctly. The majority of toys have + / - indicators. In some toys all batteries are inserted with the terminals facing the same way e.g. ++, while other toys have the batteries in alternate directions e.g. + -.

4.  Make sure that your battery connections are dry and have not been exposed to moisture.

5. Make sure that the lid is closed firmly and the threads line up properly. Some lids shut with a ‘click’ to lock them in place.

6. If your toys came with instructions, please read them.

7. If all these measures fail and the item is still within its warranty terms it may be returned for replacement or refund.

8. Also see our Care for Toys and Harnesses section.